Based out of Cary, NC, Technology Associates provides outsourced IT Support & IT Services (Managed Services) for small to mid-sized businesses across North Carolina.  We are fanatically focused on being the best at what we do and delivering a level of service that amazes even the most demanding clients.

To the right candidate, we offer:

• Salary commensurate with experience
• Fully remote position (work from anywhere in the United States)
• Paid benefits including health, vision, dental, 401K with up to 5% company match, and optional short-term/long-term disability
• 18 days of paid time off per year in addition to Holidays
• Reimbursement for continued education
• Employee Marketplace 
• Profit-sharing

Do NOT apply unless you are an overachiever and can prove it!! We expect the best from ourselves and our team every day. If you are looking for a place to hang out and collect a check - this isn’t it, but if you want to be a part of something special, WE WANT TO HEAR FROM YOU!!!

• Conducts appropriate tests and verification to ensure that customer expectations are met
• Performs troubleshooting to isolate, diagnose, and correct abnormal situations and problems
• Provides technical support to clients in the form of answering questions and other assistance
• Ensures all documentation is properly maintained and updated promptly
• Provides timely verbal and written communications with clients, vendors, and staff - Expectation alignment with every interaction!
• Ensures a high level of customer satisfaction by following procedures properly and completely 
• Continues to improve technical and customer service skills through continuing education and certifications

• Excellent analytical and problem-solving skills
• Ability to provide a quick resolution to problems and think on your feet.
• Strong verbal and written communication skills
• Must be customer service and detail-oriented
• Self-driven and able to work hard with little to no supervision
• Is punctual and honors commitments.