Systems Administrator
Summary
| Title: | Systems Administrator |
|---|---|
| ID: | 1078 |
| Department: | Information Technology |
| Location: | N/A |
Description
Located in Cary, NC, Technology Associates provides outsourced IT Support & IT Services (Managed Services) for small to mid-sized businesses across North Carolina. We are fanatically focused on being the best at what we do and delivering a level of service that amazes even the most demanding customer.
To the right candidate we offer;
- Salary commensurate with experience
- Paid benefits including health, vision, dental, 401K, etc.
- 18 days of paid time off per year in addition to Holidays
- Reimbursement for continuing education, travel and cell phone
Don't apply unless you are an overachiever and can prove it!! We expect the best from ourselves and our team each day. If you are looking for a place to hang out and collect a check - this isn’t it but if you want to be a part of something special, then read on...
Position
InSight Administrator
SummaryInSight Administrators provide proactive systems administration tasks for the clients of Technology Associates. As such, it requires the ability to work in multiple different environments on many different hardware and software platforms. It is important that all work be performed correctly, within acceptable time limits and when promised to customers. In this position, the incumbent works on his or her own with only general supervision. The incumbent typically works directly with client staff and management and at the client’s site and remotely.
Work hours other than the standard weekday hours as well as on-call coverage for after-hours support will be required from time to time.
Duties & Responsibilities
- Follows all InSight Administrator operating procedures thoroughly.
- Conducts reactive ticket analysis and makes proactive recommendations based on findings.
- Ensures all documentation is properly maintained and updated in a timely manner.
- Assists Project team in developing project implementation plans for assigned customers.
- Performs vendor management tasks on behalf of customers.
- Conducts daily proactive checklist and quarterly best practice audits for all assigned customers.
- Installs, updates, and configures network, server/workstation software/hardware and conducts appropriate verifications.
- Performs network hardware and software troubleshooting to isolate, diagnose and correct problems.
- Provides technical support to clients in the form of answering questions and other assistance.
- Provides timely verbal and written communications as required by clients, vendors, and staff.
- Ensures a high level of customer satisfaction.
- Continues to improve technical and customer service skills through continuing education and certifications.
- Build relationships with the operations/technical staff of customers.
- Works closely with InSight Advisor/vCIO to keep them informed of customer needs and help develop project plans.
- Disciplined
- Proactive
- Dependable
- Results Driven
- Continuously Improving
- 'A+' player who brings their best each day and every day
- 4 years of related work experience
This opening is closed and is no longer accepting applications
