Located in Cary, NC, Technology Associates provides outsourced IT Support & IT Services (Managed Services) for small to mid-sized businesses across North Carolina.  We are fanatically focused on being the best at what we do and delivering a level of service that amazes even the most demanding customer.

To the right candidate we offer;

• Salary commensurate with experience
• Paid benefits including health, vision, dental, 401K, etc.
• 18 days of paid time off per year in addition to Holidays
• Reimbursement for continuing education, travel and cell phone

Don't apply unless you are an overachiever and can prove it!! We expect the best from ourselves and our team each day. If you are looking for a place to hang out and collect a check - this isn’t it but if you want to be a part of something special, then read on...

Position

vCIO/Technology Advisor
 

Summary

The Technology Advisor (vCIO) position ensures that clients of Technology Associates have a solid technology plan which is aligned with their business strategy. As such, it requires the ability to speak with business owners and managers, understand business strategy and planning and consult in the best interest of the customer. It is important that all work be performed correctly, within acceptable time limits and when promised to customers. In this position, the incumbent works on his or her own with only general supervision. The incumbent typically works directly with client staff and management and at the client’s site and remotely. Working hours other than the standard weekday hours will be required from time to time.

Duties & Responsibilities

• Follows operating procedures as detailed in the Technology Advisor Manual.
• Complete Annual Review & Best Practices Assessments.
• Discuss Annual Review and Best Practices Assessment with customers to provide input and suggestions.
• Help customers with technology decisions to achieve their short and long-term business goals.
• Review project plans and complete project reviews.
• Provide timely verbal and written communications as required by clients, vendors, and staff.
• Ensure a high level of customer satisfaction.
• Continue to improve technical and customer service skills through continuing education and certifications.
• Build lasting relationships with the operations/technical staff for each client.
• Ensure all documentation is properly maintained and updated in a timely manner.
• Other duties as assigned.

Expectations

• Minimum 4 years’ experience in a related position.
• Excellent business planning and analytical / problem-solving skills.
• Ability to provide complete and well-thought-out resolution to problems.
• Strong verbal and written communication skills.
• Must be customer service oriented.
• Dress in a manner that professionally represents Technology Associates.
• Is punctual and holds commitments.
• Reliable transportation to get to client sites must be readily available.

Qualifications

• Bachelor’s degree from a 4-year college or university or equivalent

• Minimum of 4 years of directly related work experience